jaga9's Privacy Policy

jaga9 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. The main purpose of this Policy is to clearly inform you about what information we collect, why we collect it, and how it is used.

We believe that transparency about information is the foundation of a healthy relationship. That is why this Policy is written in plain, easy-to-understand language so you can clearly see what is happening with your data.

This Policy applies to all of jaga9's services, websites, and related activities. It may be updated from time to time; in the event of any changes, we will post a notice on the website.

2.1 Information You Provide Directly

When you create an account on jaga9 or use our services, you may provide the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• Government-issued identity document details for identity verification
• Financial transaction details (e.g. bKash, Nagad, Rocket, Upay, or bank account information)
• Information provided during communications

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Your activity and usage patterns on the platform
• Login time and session-related information
• Information collected through cookies and similar technologies

2.3 Financial Transaction Information

For deposits and withdrawals on jaga9, we store transaction-related information. Our platform supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used only for transaction confirmation and fraud prevention.

4.1 General Policy

jaga9 never sells, rents, or commercially discloses your personal information to third parties. Protecting the privacy of your information is one of our primary commitments.

4.2 Limited Disclosure Circumstances

Information may be disclosed in the following limited circumstances:

• Service providers: Information is shared with trusted partners who handle payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, or technical services — only the information necessary for the specific task is shared.
• Legal obligations: Information may be disclosed pursuant to valid legal process, court orders, or directions from government authorities.
• Fraud prevention: Information may be shared with relevant authorities to prevent financial crime or fraud.
• Business changes: Information may be transferred in the event of a merger or acquisition, but the terms of this Policy will remain in effect.

4.3 Third-Party Accountability

Any third party working with us must comply with the standards of this Privacy Policy. They may use your information only for the specified purpose and may not disclose it elsewhere.

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. jaga9 uses cookies for the following purposes:

• To maintain your login session
• To remember your preferences and settings
• To monitor and improve platform performance
• To ensure security and detect fraud

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

We may use third-party analytics tools that help improve service quality. These tools collect only anonymous and aggregate data.

6.1 Technical Security

jaga9 uses industry-standard security technologies to keep your information safe. Our security measures include:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Encrypted database storage
• Regular security audits and assessments
• Unauthorized access detection systems
• Two-factor authentication

6.2 Organisational Security

Only authorised staff have access to your personal information, and only for specific tasks. All our staff are trained in data protection and are bound by confidentiality agreements.

6.3 Response to Security Breaches

If a security breach occurs that affects your information, we will notify you promptly and take the necessary protective measures. Our responsibility for data protection always receives the highest priority.

We retain your information only for as long as it is necessary or legally required. When determining retention periods, we consider the following:

• Account information: Retained for the duration your account is active and for the legally applicable period after it is closed.
• Transaction information: Financial records are kept for a defined period in accordance with legal and regulatory requirements.
• Communication records: Customer service communication records are retained for a set period after the relevant matter is resolved.
• Cookies and session data: Session cookies are deleted when the browser is closed; persistent cookies have a defined expiry period.

Once the required retention period ends, we securely delete your information or anonymise it so that you can no longer be identified.

How to Exercise Your Rights

To exercise these rights or to make any information-related request, please contact us. We will process your request within a reasonable time. In some cases we may need to verify your identity.

Age Restriction

jaga9 is for users aged 21 and above only. We do not knowingly collect or process the information of any minor. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

We confirm through identity verification that only adults are able to use our platform. Protecting minors from gambling is part of our responsible gaming policy.

jaga9 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of the Policy

Continuing to use the platform after a revised Policy has been published will be considered as your agreement to the new Policy. We therefore recommend that you review this Policy regularly.

In some cases your information may be processed or stored outside Bangladesh. For example, our technical infrastructure or certain service providers may be located in other countries.

For any such international data transfer, we ensure that appropriate safeguards are maintained and that your information remains protected in accordance with the standards of this Policy.